Privacy Policy — dewa111

dewa111 ("the Platform", "we", "us", "our") operates the online casino and sports betting service accessible at dewa111.cam. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by dewa111.

We recognise that privacy is a fundamental right. This Policy has been drafted to be transparent, specific, and practical — giving you a clear understanding of exactly what data we hold about you, why we hold it, and what control you have over it. We do not sell your personal data to third parties, and we do not use your data for purposes beyond those described in this Policy without your express consent.

By accessing the Platform, registering an account, or using any of our services — including placing wagers on Liga Super Malaysia, EPL football, live casino games, or slot titles — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use the Platform.

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and online identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion.
• "Data Subject" means the natural person to whom the personal data relates — in the context of this Policy, this is you, the registered Player or Platform visitor.
• "Data Controller" means the entity that determines the purposes and means of processing personal data.
• "Data Processor" means any third party that processes personal data on behalf of the Data Controller.
• "Consent" means any freely given, specific, informed, and unambiguous indication of agreement by which you signify acceptance of the processing of your personal data.
• "Cookies" means small data files placed on your device by the Platform for the purposes described in Section 8.
• "KYC" means Know Your Customer — the identity and age verification process applied to all registered Accounts.

dewa111 acts as the Data Controller in respect of the personal data collected and processed through the Platform. As Data Controller, dewa111 is responsible for determining the purposes for which your personal data is processed, and for ensuring that such processing is carried out lawfully, fairly, and transparently.

Where dewa111 engages third-party service providers — including payment processors, game studios, and analytics providers — to process personal data on its behalf, such parties act as Data Processors and are contractually bound to process your data only on dewa111's documented instructions and in accordance with applicable data protection obligations.

When you register an account, complete KYC verification, make a deposit or withdrawal, or contact customer support, dewa111 collects the following categories of personal data:

• Full legal name
• Date of birth (for age verification — players must be aged 21 and above)
• Email address and phone number
• Residential address (including city — e.g. Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam)
• Government-issued identification document details (e.g. Malaysian MyKad or passport number)
• Payment method information, including FPX bank account references, e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), and cryptocurrency wallet addresses (BTC, ETH, USDT, BNB)
• Security credentials (encrypted password hash; we do not store plaintext passwords)
• Support correspondence and chat transcripts

When you access the Platform, certain technical data is collected automatically through server logs, cookies, and similar technologies:

• IP address and geolocation data (country and region level)
• Device type, operating system, and browser version
• Session timestamps, pages visited, and features accessed
• Game session data including wagers placed, game titles accessed, session duration, and outcomes
• Referral source and traffic origin

dewa111 may receive supplementary data from third-party identity verification providers, payment processors (such as FPX, DuitNow, Maybank, CIMB, and Public Bank intermediaries), and fraud-prevention services for the purpose of fulfilling KYC obligations and protecting the integrity of the Platform.

dewa111 processes your personal data for the following specific purposes:

dewa111 does not process your personal data for purposes incompatible with those stated above. We do not engage in automated decision-making that produces legal or similarly significant effects without human review.

dewa111 relies on the following legal bases for the processing of personal data:

• Contractual necessity: Processing required to fulfil our obligations to you under the Platform's Terms and Conditions — including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable legal requirements, including KYC/AML obligations under international licensing conditions.
• Legitimate interests: Processing undertaken for fraud prevention, platform security, responsible gambling monitoring, and platform analytics, where such interests are not overridden by your fundamental rights.
• Consent: Where processing is based on consent — in particular, marketing and promotional communications — you retain the right to withdraw consent at any time without affecting the lawfulness of prior processing.

dewa111 shares personal data with carefully selected third-party service providers who process data on our behalf and under our instruction. These include payment processors (including local Malaysian payment gateways and cryptocurrency infrastructure providers), identity verification services, game content providers, cloud hosting and infrastructure providers, and customer support platforms.

dewa111 may be required to disclose personal data to regulatory authorities, law enforcement agencies, or licensing bodies pursuant to a lawful request, court order, or applicable legal obligation. Such disclosures are made only to the extent strictly required and are not within dewa111's discretionary control.

dewa111 does not sell, rent, or otherwise commercially transfer your personal data to any third party for their own independent marketing or commercial purposes. Your data is yours — we are its custodian, not its owner.

In the event of a merger, acquisition, or sale of all or part of dewa111's business, personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and of any material alteration to data processing practices in advance where reasonably practicable.

The dewa111 Platform uses the following categories of cookies and similar technologies:

• Strictly necessary cookies: Required for core Platform functionality, including session management, authentication, and security. These cannot be disabled without materially impairing Platform use.
• Performance and analytics cookies: Used to collect anonymised data on how visitors interact with the Platform, which pages are visited most frequently, and where errors occur. This data informs ongoing Platform improvements.
• Functional cookies: Allow the Platform to remember your preferences, such as preferred language (English, Bahasa Melayu, or Mandarin), display settings, and session continuation options.
• Marketing cookies: Used, with your consent, to deliver relevant promotional content based on your interests and gaming behaviour on the Platform.

You may manage, restrict, or delete cookies through your browser settings at any time. Please note that disabling certain cookie categories may affect the functionality and performance of the Platform. Strictly necessary cookies cannot be disabled via browser settings as they are essential to Platform operation.

dewa111 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and audit requirements. The following retention guidelines apply:

• Active Account data: Retained for the duration of the Account's active status plus a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping obligations under international licensing conditions.
• KYC documents: Retained for a minimum of 5 years from the date of verification, or longer where required by applicable regulatory requirements.
• Transaction records: All deposit and withdrawal records are retained for a minimum of 5 years following the transaction date.
• Support correspondence: Retained for 2 years from the date of resolution, unless the matter remains subject to ongoing dispute or legal proceedings.
• Marketing consent records: Retained for as long as you remain a registered Player or until you withdraw consent, whichever is earlier.
• Anonymised analytics data: May be retained indefinitely, as it cannot be linked back to an identifiable individual.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with dewa111's internal data destruction procedures.

dewa111 implements robust technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption across all data transmitted between your device and the Platform.
• Encrypted data storage for all sensitive personal data at rest, including payment method details and identity documents.
• Access controls and role-based permissions limiting internal access to personal data to authorised personnel on a strict need-to-know basis.
• Two-factor authentication (2FA) available for all Player accounts to provide an additional layer of login security.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Incident response protocols to detect, contain, and notify affected parties in the event of a personal data breach.

Subject to applicable data protection law, you have the following rights in respect of your personal data held by dewa111:

You have the right to request a copy of the personal data dewa111 holds about you, together with information about how it is used and with whom it is shared. Requests will be fulfilled within 30 days of receipt.

You have the right to request correction of any personal data that is inaccurate or incomplete. You may update certain account details directly through your account settings, or contact support for assistance.

You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent. This right is subject to legal and regulatory retention obligations — dewa111 cannot delete data where retention is required by law (for example, KYC and transaction records subject to AML obligations).

You have the right to request that dewa111 restricts the processing of your personal data in certain circumstances — for example, where you contest its accuracy pending verification, or where you object to processing based on legitimate interests.

Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to dewa111's ability to demonstrate compelling grounds that override your interests.

Where processing is based on your consent, you may withdraw that consent at any time by contacting [email protected] or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please submit a written request to [email protected], including your full name, registered email address, and a description of the right you wish to exercise. We will acknowledge your request within 5 business days.

dewa111 operates as an international platform, and your personal data may be transferred to, and processed in, countries outside Malaysia. Such transfers may occur in the context of cloud hosting infrastructure, payment processing intermediaries, or game content delivery systems.

Where personal data is transferred internationally, dewa111 ensures that adequate safeguards are in place — including contractual protections with third-party processors — to maintain a standard of data protection that is broadly equivalent to internationally recognised best practice principles, regardless of the destination country's domestic laws.

The dewa111 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of the account registration process, and accounts found to belong to individuals under this age threshold are immediately suspended.

Where dewa111 becomes aware that personal data has been collected from a person under the age of 21 — whether through misrepresentation or failure of verification controls — all such data will be deleted promptly, and the associated account will be permanently closed. Any funds associated with such an account will be handled in accordance with applicable legal and licensing requirements.

If you have reason to believe that a minor has registered on the Platform using false information, please contact us immediately at [email protected].

dewa111 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Where amendments are material, we will notify registered Players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy will be revised with each amendment. Your continued use of the Platform following publication of a revised Policy constitutes your acknowledgment and acceptance of the updated terms. If you do not accept the amended Policy, you should discontinue use of the Platform and may request account closure in accordance with our Terms and Conditions.

For any questions, concerns, or requests relating to this Privacy Policy or dewa111's data processing practices, please contact us through the following channel:

When contacting us regarding a data subject request, please include your registered Account username, the email address associated with your Account, and a clear description of your request. This will allow us to process your enquiry efficiently and within applicable response timeframes.